This Cookie Policy explains how CareClink uses cookies and similar technologies on our appointment and time attendance management platform. By using our services, you consent to the use of cookies as described in this policy.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit our platform. They help us provide you with a better experience by remembering your preferences, analyzing platform usage, and ensuring secure access to your appointment and time tracking data.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the platform to function properly and cannot be disabled:
Authentication cookies: Keep you logged in to your account
Session cookies: Maintain your active session during platform use
Security cookies: Protect against unauthorized access and CSRF attacks
Multi-tenant cookies: Ensure proper data isolation between organizations
Functional Cookies
These cookies enhance your experience by remembering your preferences:
Language preferences: Remember your preferred language setting
Dashboard layout: Save your custom dashboard configuration
Notification settings: Remember your appointment reminder preferences
Time zone settings: Store your local time zone for accurate scheduling
Analytics Cookies
These cookies help us understand how our platform is used:
Usage analytics: Track feature usage and user interactions
Performance monitoring: Monitor platform performance and identify issues
User behavior: Understand how appointments and time tracking features are used
Platform improvements: Identify areas for enhancement and optimization
How We Use Cookies
Platform Functionality
Maintain secure user sessions and authentication
Ensure proper data isolation between different company tenants
Remember user preferences and settings
Enable appointment scheduling and time tracking features
Provide personalized dashboard experiences
Security & Performance
Protect against security threats and unauthorized access
Monitor platform performance and identify technical issues
Ensure reliable service delivery for appointment management
Maintain data integrity across multi-tenant architecture
Third-Party Cookies
We may use third-party services that set their own cookies:
Analytics services: Google Analytics for platform usage insights
Payment processors: Stripe for subscription billing
Customer support: Intercom for help and communication
Performance monitoring: New Relic for technical performance tracking
Cookie Management
Browser Settings
You can control cookies through your browser settings:
Block all cookies (may affect platform functionality)
Delete existing cookies from your device
Set preferences for specific types of cookies
Receive notifications when cookies are set
Platform Settings
Within our platform, you can manage certain cookie preferences:
Opt-out of non-essential analytics cookies
Manage notification and reminder preferences
Control dashboard personalization features
Adjust time zone and language settings
Cookie Duration
Session Cookies
These cookies are deleted when you close your browser and are used for:
Maintaining your login session during platform use
Temporary storage of appointment scheduling data
Security tokens for multi-tenant data access
Persistent Cookies
These cookies remain on your device for longer periods:
Authentication tokens: Up to 30 days for "Remember Me" functionality
User preferences: Up to 1 year for dashboard and notification settings
Analytics data: Up to 2 years for platform improvement insights
Mobile App Cookies
Our mobile application for Android also uses cookies and similar technologies for:
User authentication and session management
Clock-in/clock-out functionality and time tracking
Appointment scheduling and notification preferences
Offline data synchronization when connectivity is restored
Updates to This Policy
We may update this Cookie Policy as our platform evolves. Changes will be communicated through our platform or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about our use of cookies or this policy, please contact us: